Bank reverses decision to replace 45 customer service staff with AI chatbot
Bank reverses decision to replace 45 customer service staff with AI chatbot 2025-08-22 at 06:01 By Simon Sharwood Also fired another AI – GitHub Copilot – after it produced ‘mixed results in utilisation and efficacy’ Australia’s Commonwealth Bank has decided not to fire 45 workers it planned to replace with an AI chatbot.… This article […]
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