From Email-to-Case to the Boardroom: How Inherited Agents Break Governance Built for Software
From Email-to-Case to the Boardroom: How Inherited Agents Break Governance Built for Software 2026-10-19 at 16:57 By In Salesforce Agentforce, the recommended way to make an agent respond to events is a Flow: a record is created or a case is updated, and the Flow passes data into the agent’s prompt. Separately, Email-to-Case and Web-to-Case […]