Balancing security and user experience to improve fraud prevention strategies

account protection, cybersecurity, Don't miss, Features, financial industry, fraud, Hot stuff, J.D. Power, News, opinion /

Balancing security and user experience to improve fraud prevention strategies 2024-12-17 at 07:03 By Mirko Zorz In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevention, clear communication, and empathetic issue resolution. […]

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