J.D. Power - Security Ticks

Phishing, fraud, and the financial sector’s crisis of trust

Phishing, fraud, and the financial sector’s crisis of trust 2025-04-08 at 08:02 By Anamarija Pogorelec The financial sector is under growing pressure from advanced phishing attacks and fraud, causing major financial losses and eroding customer trust. Escalation of phishing attacks While traditional phishing relied on generic emails to steal sensitive data, cybercriminals now use targeted […]

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Balancing security and user experience to improve fraud prevention strategies

account protection, cybersecurity, Don't miss, Features, financial industry, fraud, Hot stuff, J.D. Power, News, opinion / SecurityTicks

Balancing security and user experience to improve fraud prevention strategies 2024-12-17 at 07:03 By Mirko Zorz In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevention, clear communication, and empathetic issue resolution.

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